TERMS & CONDITIONS
Effective Date: 6 October 2026
These Terms & Conditions (“Terms”) govern your access to and use of www.travelspider.com (“Website”) and the travel products and services offered, arranged, facilitated or made available through the Website by TravelSpider Limited.
By accessing, browsing or using the Website, making an enquiry, creating an account, making a booking or purchasing any product or service through the Website, you acknowledge that you have read, understood and agreed to be bound by these Terms. If you do not agree with these Terms, you should not use the Website or purchase any services through it.
“TravelSpider”, “we”, “us” or “our” means TravelSpider Limited, having CIN U63040DL2006PLC153863, with its Registered Office at Office No. 1509, 15th Floor, Ansal Tower, 38 Nehru Place, New Delhi, South Delhi, Delhi – 110019, India.
“Customer”, “you” or “your” means any person accessing the Website or purchasing, booking or using any product or service through TravelSpider.
“Supplier” means any airline, hotel, resort, tour operator, transport provider, cruise operator, travel insurance company, visa service provider, activity provider or other third-party service provider whose products or services are offered, arranged or facilitated through TravelSpider.
“Booking” means any reservation, purchase or confirmed arrangement made by a Customer through TravelSpider.
“Services” means the travel products and services offered, arranged, facilitated or provided by TravelSpider or its Suppliers.
TravelSpider Limited operates an online travel platform through which Customers may access and book travel-related products and services including airline tickets, hotel and accommodation bookings, holiday packages, tours, sightseeing, transfers, transportation, car rentals, cruises, activities, travel insurance, visa assistance and other travel-related services.
Depending on the nature of a particular Service, TravelSpider Limited may act as a travel agent, booking agent, intermediary, facilitator, organiser or service provider.
Where a Service is supplied by an independent Supplier, the Customer’s contract for that Service may be directly with the relevant Supplier, and the Supplier’s terms and conditions shall also apply.
By using the Website or purchasing any Service through TravelSpider Limited, you agree to be bound by these Terms. Certain Services may be subject to additional terms, conditions, restrictions, cancellation policies or fare rules. If there is any inconsistency between these Terms and specific terms applicable to a particular Booking, the specific Booking terms shall prevail to the extent of the inconsistency.
If you make a Booking on behalf of another traveller, you confirm that you have authority to do so and that the traveller has been informed of the applicable terms.
You must have the legal capacity to enter into a binding contract under applicable law. Where a Booking is made for a minor, the person making the Booking represents that they are authorised to make the Booking and shall be responsible for compliance with these Terms.
TravelSpider Limited endeavours to ensure that information displayed on the Website is accurate and current. However, travel information, prices, availability, schedules, photographs, descriptions, hotel facilities, ratings and other information may be provided by Suppliers and may change from time to time. TravelSpider Limited does not warrant that all information on the Website will always be complete, accurate, current or error-free. Photographs and descriptions are provided for general guidance and may not exactly represent the Service ultimately provided.
A Booking request submitted through the Website does not automatically constitute a confirmed Booking. A Booking shall be treated as confirmed only when availability has been confirmed, applicable payment has been successfully received and a confirmation or Booking reference has been issued by TravelSpider Limited or the relevant Supplier.
TravelSpider Limited reserves the right to decline, cancel or modify a Booking where the requested Service is unavailable, there is an obvious pricing or technical error, payment has not been successfully received, fraudulent or suspicious activity is suspected, incorrect or incomplete information has been provided, the Supplier has withdrawn or changed availability, or the Booking cannot otherwise be fulfilled.
The Customer is responsible for checking all Booking details immediately upon receipt of confirmation.
Prices displayed on the Website are subject to availability and may change until a Booking is confirmed. Unless expressly stated otherwise, prices may exclude applicable taxes, government levies, airport charges, visa fees, local tourism taxes, resort fees, baggage charges, seat selection charges, meals, travel insurance, transportation, tips and gratuities and other ancillary charges.
The final price payable will be communicated to the Customer before completion of the Booking, wherever reasonably practicable. TravelSpider Limited reserves the right to correct obvious pricing or typographical errors.
GST and other applicable statutory taxes shall be charged in accordance with applicable law. Certain destinations, Suppliers or government authorities may impose additional local taxes, tourism fees, resort fees or other mandatory charges. Where such charges are payable directly by the Customer, the Customer shall be responsible for such payment.
Payments may be made using payment methods made available by TravelSpider Limited. TravelSpider Limited may use authorised payment gateways, banks and third-party payment processors.
If payment is declined, reversed, cancelled, charged back, disputed or otherwise not received, TravelSpider Limited may cancel or suspend the relevant Booking. Bank charges, card charges, foreign exchange charges or other charges imposed by financial institutions shall be borne by the Customer unless otherwise stated.
TravelSpider Limited may facilitate Bookings with independent Suppliers. Such Suppliers may include airlines, hotels, resorts, tour operators, transport providers, cruise operators, insurers, visa service providers and activity providers. TravelSpider Limited does not own, operate or control all Suppliers whose products or Services may be displayed or booked through the Website. The Supplier is responsible for delivering its respective Service. Supplier Services are subject to the applicable Supplier’s terms and conditions.
Flight Bookings are subject to the applicable airline’s fare rules and conditions of carriage. Airlines may change flight schedules, routes, aircraft, departure times, arrival times, baggage allowances, seat allocations or other arrangements.
Customers are responsible for checking flight details and complying with airline check-in requirements. TravelSpider Limited shall not be responsible for airline delays, cancellations, denied boarding, overbooking, baggage loss, baggage damage, baggage delay or other airline-related events, except to the extent directly caused by TravelSpider Limited or where liability cannot lawfully be excluded.
Hotel and accommodation Bookings are subject to the terms and conditions of the relevant hotel or accommodation provider. Hotels may require identification, security deposits, card guarantees, local taxes, resort fees or compliance with age and occupancy requirements. Hotel facilities and Services may change due to maintenance, renovation, seasonal closure or operational requirements.
Holiday packages and tours are subject to the itinerary and specific terms communicated at the time of Booking. Itineraries may be modified due to weather, operational requirements, local conditions, safety concerns, government restrictions, Supplier changes or circumstances beyond reasonable control. Unless expressly included, personal expenses, shopping, tips, optional activities, meals, insurance, local taxes and incidental expenses are borne by the Customer.
It is the Customer’s sole responsibility to ensure that all travellers possess valid passports, visas, permits and other documents required for travel and comply with destination entry, immigration, health and vaccination requirements.
TravelSpider Limited may provide visa information or assistance, but visa assistance does not constitute a guarantee that a visa will be issued. Visa and immigration decisions are solely within the authority of the relevant government authority.
Travel insurance is strongly recommended. Where insurance is purchased through TravelSpider Limited, the insurance policy issued by the relevant insurer shall govern coverage. TravelSpider Limited is not the insurer and does not guarantee acceptance of any insurance claim.
Cancellation and refund conditions vary depending upon the Service, fare, Supplier and Booking conditions. The applicable cancellation conditions shall be communicated at the time of Booking or in the Booking confirmation, where applicable.
A Booking may be fully refundable, partially refundable, refundable subject to cancellation charges, non-refundable or subject to Supplier-specific conditions. Where a Supplier authorises a refund, TravelSpider Limited shall process it in accordance with the applicable Supplier rules.
Customers wishing to cancel a Booking should contact TravelSpider Limited as soon as possible. Cancellation requests are subject to the applicable Booking conditions. Cancellation charges, Supplier charges, taxes and applicable administrative charges may be deducted before any eligible refund is processed.
Failure to utilise a booked Service without cancelling it within the applicable cancellation period may constitute a No-Show. No-show charges may apply. In airline Bookings, failure to use one sector may result in cancellation of subsequent sectors in accordance with airline rules.
Any request to change a Booking is subject to availability and Supplier rules. Changes may result in amendment charges, fare differences, hotel rate differences, taxes, administrative charges and other Supplier charges. A requested change is not effective until confirmed by TravelSpider Limited or the relevant Supplier.
Suppliers may modify or cancel Services due to operational, commercial, weather, safety, regulatory or other reasons. Where TravelSpider Limited receives notification of such a change, it will use reasonable efforts to communicate the change to the Customer. Available alternatives, credits or refunds are subject to Supplier terms and applicable law.
Customers requiring special assistance, accessibility arrangements, dietary requirements, adjoining rooms or other special arrangements should notify TravelSpider Limited at the time of Booking. Special requests are subject to availability and confirmation by the relevant Supplier and are not guaranteed unless expressly confirmed in writing.
The Customer agrees to provide accurate information, verify Booking details, ensure travel-document accuracy, comply with applicable laws and Supplier terms, protect account credentials, make payments when due, obtain required travel documentation, comply with health and immigration requirements and behave responsibly and lawfully while using the Services.
TravelSpider Limited shall not be liable for failure, delay, alteration or cancellation caused by circumstances beyond its reasonable control, including natural disasters, epidemics, pandemics, war, terrorism, civil unrest, strikes, government restrictions, border closures, adverse weather, airport closures, technical failures, security incidents and other force majeure events.
Customers are responsible for considering health, safety and travel advisories applicable to their destination. Customers should obtain appropriate medical, health and travel advice where necessary. TravelSpider Limited does not guarantee the safety, security or suitability of any destination.
To the maximum extent permitted by applicable law, TravelSpider Limited shall not be liable for indirect, incidental, consequential, special or punitive losses arising from use of the Website or Services. TravelSpider Limited shall not be responsible for acts or omissions of independent Suppliers. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Subject to applicable law, where TravelSpider Limited is found liable in relation to a Booking facilitated by it, its liability shall ordinarily be limited to the amount actually paid to TravelSpider Limited for the relevant Service.
To the extent permitted by applicable law, the Customer agrees to indemnify and hold harmless TravelSpider Limited, its directors, officers, employees and agents against claims, losses, liabilities, damages, costs and expenses arising from the Customer’s breach of these Terms, violation of law, inaccurate information, misuse of the Website or fraudulent or unauthorised activity.
TravelSpider Limited does not guarantee that the Website will always be available, uninterrupted, secure or error-free. The Website may occasionally be unavailable due to maintenance, upgrades, technical issues, server problems, telecommunications failures or circumstances beyond reasonable control.
Where the Website permits account creation, the Customer is responsible for maintaining confidentiality of login credentials and must promptly notify TravelSpider Limited of suspected unauthorised use. TravelSpider Limited may suspend or terminate accounts where misuse, fraud or violation of these Terms is suspected.
Where Customers submit reviews, comments, photographs or other content, they represent that the content is accurate, lawfully submitted, non-infringing and not unlawful, defamatory, obscene, abusive or misleading. TravelSpider Limited may remove violating content. By submitting User Content, the Customer grants TravelSpider Limited a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish it for legitimate business and promotional purposes, subject to applicable law.
All intellectual property on the Website, including trademarks, logos, text, photographs, graphics, software, design, layout, videos and other content, is owned by or licensed to TravelSpider Limited unless otherwise stated. Customers may not reproduce, copy, distribute, modify, sell, license, scrape or commercially exploit Website content without prior written permission.
Customers must not use the Website unlawfully, make fraudulent Bookings, use stolen or unauthorised payment instruments, impersonate others, introduce malicious code, interfere with security, attempt unauthorised access, systematically scrape data without permission, use prohibited automated booking systems or otherwise damage TravelSpider Limited, its Suppliers or users.
TravelSpider Limited may collect and process personal information necessary to provide Services, process Bookings, make payments and communicate with Customers. Information may be shared where reasonably necessary with airlines, hotels, tour operators, transport providers, payment processors, insurers, visa service providers, technology providers and other relevant Suppliers. Processing is subject to applicable law and TravelSpider Limited’s Privacy Policy.
By using the Website and providing contact details, Customers consent to receiving communications relating to Bookings and enquiries, including confirmations, invoices, payment confirmations, cancellations, travel updates, schedule changes and service notifications. Promotional communications are subject to applicable law and opt-out mechanisms.
TravelSpider Limited may cancel or suspend transactions where it reasonably suspects fraud, unauthorised activity, misuse of payment instruments, identity fraud, money laundering, promotional abuse or violation of these Terms. Additional verification may be requested.
The Website may contain links to third-party websites. Such links are provided for convenience. TravelSpider Limited does not control and is not responsible for third-party content, security, privacy practices or services.
Promotional offers may be subject to additional terms. Unless otherwise stated, promotions are subject to availability, may be withdrawn without notice, may not be combined with other offers and may have specified Booking and travel dates. TravelSpider Limited may cancel promotional Bookings arising from misuse, fraud, technical errors or violation of promotional conditions.
TravelSpider Limited may modify, suspend or discontinue any part of the Website or any Service from time to time. Such modification shall not affect confirmed Bookings except where the applicable Supplier or circumstances require a change.
TravelSpider Limited may amend these Terms from time to time. Updated Terms will be published on the Website with the revised effective date. Revised Terms apply to future use and future Bookings, subject to applicable law. Changes shall not retrospectively alter rights already accrued under a confirmed Booking except where required by law or agreed by the Customer.
TravelSpider Limited may suspend or terminate Website access where it reasonably believes a Customer has violated these Terms, engaged in fraud, breached applicable law, misused the Website, compromised security or engaged in harmful conduct. Suspension or termination shall not affect accrued rights and obligations.
Customers should first contact TravelSpider Limited regarding Booking-related issues. TravelSpider Limited will use reasonable efforts to assist. Where a complaint relates to a third-party Supplier, the matter may need to be referred to the relevant Supplier.
Customers may contact TravelSpider Limited for Booking queries, cancellations, refunds, complaints or customer service matters using the contact details in Section 48. TravelSpider Limited will endeavour to respond within a reasonable period, subject to the nature of the matter and involvement of Suppliers.
These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law and mandatory statutory or consumer rights, courts at New Delhi, India shall have jurisdiction over disputes arising out of or relating to these Terms or Services provided by TravelSpider Limited.
TravelSpider Limited encourages Customers to first attempt to resolve disputes through direct communication. Customers should submit complaints with relevant Booking and transaction details. TravelSpider Limited will make reasonable efforts to resolve disputes amicably. Nothing in this clause prevents a Customer from exercising statutory rights.
If any provision of these Terms is held invalid, unlawful or unenforceable, it shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Failure by TravelSpider Limited to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision subsequently.
The Customer may not assign or transfer rights or obligations under these Terms without prior written consent of TravelSpider Limited. TravelSpider Limited may assign or transfer its rights and obligations in connection with its business, subject to applicable law.
These Terms, together with applicable Booking confirmations, specific Booking conditions, Supplier terms, Cancellation and Refund Policy, Privacy Policy, Disclaimer and other terms expressly incorporated by reference, constitute the agreement governing use of the Website and relevant Services, subject to applicable law.
TravelSpider Limited
CIN: U63040DL2006PLC153863
Registered Office: Office No. 1509, 15th Floor, Ansal Tower, 38 Nehru Place,
New Delhi, South Delhi, Delhi – 110019, India
Phone / WhatsApp: +91-9811200768 | +91-9711303261
Email: tnt@travelspider.com
Website: www.travelspider.com
© 2026 TravelSpider Limited. All Rights Reserved.
I am delighted with the quality of service and attention I get from TravelSpider. It takes the hassle out of travel. I rate their service a 9 out of 10. - Barun Aggarwal (CEO, BreatheEasy Consultants Pvt. Ltd.)
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